Contact Us

FAQ

• I'm interested in FileInvite for my lending team. Where do I start?

  If you're looking to explore FileInvite for your commercial lending operation, the best place to start is our Get Started page. From there, a member of our sales team will reach out within one business day to schedule a brief discovery call to understand your current document collection process and the outcomes that matter most to your organization. Based on that conversation, we'll arrange a personalized demo tailored to your specific loan types and workflows, whether you focus on SBA, CRE, construction, or other commercial lending products. There's no obligation and the process is designed to help both sides determine whether FileInvite is the right fit for your team.

• How quickly will you respond to my inquiry?

  We respond to all inquiries submitted through the contact form on this page within one business day. For sales inquiries and demo requests, we aim to respond as quickly as possible given the time-sensitive nature of evaluating new technology for your lending operation. Enterprise customers benefit from priority response times in line with industry-standard SLA commitments, ensuring your team receives timely support whenever it's needed. If you have an urgent request, noting that in your message will help us prioritize accordingly.

• I'm an existing customer. Where do I go for technical support?

  Existing FileInvite customers can access our Help Center at help.fileinvite.com, which includes searchable documentation, step-by-step video tutorials, and FAQs covering the most common platform questions. You can also submit a support ticket directly through the Help Center and our team will respond within one business day. Enterprise customers receive priority support response times as part of their plan. For account-specific questions that aren't covered in the Help Center, use the contact form on this page and our team will route your query to the right person.

• I have a question about my account or billing. Who do I contact?

   For account and billing inquiries, use the contact form on this page and include as much detail as possible about your query, including your organization name and the nature of your question. Our team will route your inquiry to the right person and respond within one business day. For general account management questions, our Help Center at help.fileinvite.com also includes guidance on common account and billing topics that may resolve your question more quickly.

• Where is FileInvite based?

  FileInvite is headquartered in Auckland, New Zealand (8 Rockridge Avenue, Penrose, Auckland 1061), with a US office in Broomfield, Colorado (8181 Arista Place, Suite 100, Broomfield, CO 80021). As a global company, we serve commercial lenders across North America and beyond, and our US team operates across all time zones to ensure customers receive responsive support regardless of location. Calls, demos, and training sessions can be scheduled at times convenient for your team wherever you are based.

• I'm a journalist or have a partnership inquiry. Who should I reach out to?

  For media inquiries, please use the contact form on this page and include details about your publication, the nature of your inquiry, and any relevant deadlines. For partnership inquiries, include an overview of your organization and the type of partnership you have in mind. Our team reviews all inquiries and will connect you with the right person as quickly as possible. You can also visit our Press page for the latest FileInvite news, product announcements, and company information that may be relevant to your inquiry.