Complex lending, simplified

FAQ

• How does the document request process work for commercial loans?

   Create a document checklist from pre-built templates or from scratch, send a secure link to borrowers, and they upload files directly to their FileInvite Portal. You receive real-time notifications as documents arrive and can review everything in one centralized dashboard. The process is simple: configure your document requirements for the specific loan type, invite borrowers and any third parties like guarantors or advisors, and they receive clear instructions on what's needed. They can upload documents from their computer or mobile device, add notes or questions, and track their own progress. You can review submissions as they arrive, request clarifications, approve documents, or ask for revisions, all within the platform. 

• Can we customize document request templates for different loan types?

  Yes. All plans include custom templates and checklists. Save regular information requests for reuse, sharing, and compliance. Build templates for different commercial loan types including CRE, SBA, construction, commercial lines of credit, equipment financing, and more, each with specific document requirements and custom instructions. Templates can include conditional logic to request additional documents based on loan amount, property type, or borrower characteristics. This ensures consistency across your lending team, reduces setup time for new loan requests, and helps maintain compliance with your underwriting standards. Templates can be shared across your organization or kept private to specific teams.

• hat file types can commercial borrowers upload?

  FileInvite accepts all common file formats including PDF, Word, Excel, and images (JPG, PNG). We also support automatic PDF conversion of uploaded documents and intelligent file renaming based on document type, making it easier to organize and review submissions. Document virus detection is included on all plans to protect your systems from malicious files. Borrowers can upload single files or batch upload multiple documents at once, and there's no limit on the number of files they can submit. Large files are supported, which is important for detailed financial statements, construction plans, environmental reports, and other documentation common in commercial lending.

• Does FileInvite integrate with our loan origination system or CRM?

  Yes. FileInvite connects with the tools commercial lenders already use. All plans include native integrations with OneDrive for Business, OneDrive, Google Drive, Box, and Dropbox to automatically sync collected documents to your existing cloud storage. SharePoint is also supported, with files securely synced immediately upon submission and organized into folders for easy navigation. FileInvite automatically converts all uploaded files to PDF format and can dynamically rename them to suit your preferred file naming conventions, eliminating manual document handling.

  For CRM connectivity, FileInvite's Connected Workflow Integrations allow you to initiate document requests, send messages, and manage workflows directly from Salesforce, HubSpot, and other CRM platforms. Lenders can trigger document requests automatically when deal stages change, and send and receive messages via the FileInvite borrower portal from within their CRM, maintaining a complete conversation history in one place. These are low-code solutions implemented by FileInvite's own teams, making them fast to deploy without a heavy IT lift.

  For deeper connectivity, FileInvite's enterprise-grade API enables custom integrations with your loan origination system, core banking platform, or internal systems, reducing cross-platforming and streamlining workflows across multiple applications. Our Enterprise tier includes dedicated integration support and custom development to ensure FileInvite fits seamlessly into your technology stack. Sign-in integrations with Microsoft and Google are available on all plans for simplified user authentication.

• How do automated reminders work for commercial loan applications?

  All plans include Smart Notifications. Set due dates when creating document requests, and FileInvite automatically sends friendly email reminders to borrowers at intervals you define, reducing follow-up work for your commercial lending team. You can customize reminder frequency and messaging to match your communication style. Reminders clearly show borrowers what documents are still outstanding and provide a direct link to upload them. This automation ensures borrowers stay on track without your team having to manually track and follow up on every outstanding item.

• Can multiple parties collaborate on document submission for complex deals?

  Yes. All plans support Point of Contact designation, Watchers who receive updates, and free view-only users under a Fair Use Policy. This is essential for commercial lending where deals often involve multiple stakeholders. Premium plans add Teams and Assignees functionality, enabling sophisticated collaboration across guarantors, partners, legal entities, attorneys, accountants, and third-party advisors typical in complex commercial transactions. Each party receives their own secure link and can only see the documents relevant to them, while your team maintains a unified view of all submissions. Internal team members can assign review tasks, add private notes, and collaborate on document evaluation.

• What reporting and analytics are available for commercial lending operations?

  All plans include reporting, comprehensive audit trails, and compliance features essential for commercial lending. Track which documents have been submitted, who submitted them, when they were uploaded, and what actions your team has taken. Audit trails provide a complete history of all activity for regulatory compliance and internal reviews. Premium plans add management insights dashboards to help you track average turnaround times, identify bottlenecks in your document collection process, monitor team performance, and analyze trends across your commercial lending portfolio. Export data to identify which loan types have the slowest document collection or which borrowers consistently need the most follow-up.

• Can we add internal notes or communicate with borrowers within the platform?

  Yes. All plans include in-portal direct messaging so you can communicate with commercial borrowers directly within the FileInvite Portal without reverting to email. This keeps all communication about document requests in one place, making it easy to reference past conversations and maintain context. You can also add internal team notes that are invisible to borrowers, allowing your underwriters, loan processors, and relationship managers to collaborate and share observations about document quality, missing information, or follow-up needed. All communication is logged in the audit trail for compliance purposes.

• Is document review and approval built-in?

  Yes. All plans include one-click approve/reject functionality for submitted documents. Review documents directly in the platform, mark them as approved if they meet requirements, or request revisions with specific feedback on what needs to be corrected or supplemented. Maintain a complete audit trail of all document activity and status changes for compliance purposes and future reference. Your team can also flag documents for secondary review, assign documents to specific reviewers, and track which documents have been evaluated versus which still need attention. This structured review process ensures nothing falls through the cracks and provides clear accountability.

• Can we add our own branding to the borrower experience?

  Premium plans include a custom branded portal with your financial institution's logo, colors, and styling, plus custom domain options so the portal URL reflects your brand rather than FileInvite. This allows you to deliver a seamless, white-labeled experience that reinforces your brand throughout the document collection process. Borrowers see your branding from the initial email invitation through every interaction with the portal, creating a professional, cohesive experience that builds trust and confidence. Custom domains also improve email deliverability and reduce confusion about the legitimacy of document requests. 

• How does FileInvite handle documents received via email?

  FileInvite uses AI to automatically match documents received via email to the corresponding loan request and borrower, eliminating the need for manual sorting and filing. When a document arrives by email, the system identifies what it is and assigns it to the right request, keeping your document collection process organized without adding work for your team. This is particularly useful in commercial lending where borrowers and third parties often default to email when submitting supporting documentation.

• What integrations does FileInvite offer for commercial lenders?

  FileInvite integrates with the tools commercial lenders already use. All plans include native integrations with OneDrive for Business, OneDrive, Google Drive, Box, and Dropbox to automatically sync collected documents to your existing cloud storage. SharePoint is also supported out of the box, with files automatically synced upon submission and organized into folders. FileInvite automatically converts uploaded files to PDF format and can dynamically rename them to match your preferred file naming conventions, eliminating manual document handling.

  For CRM connectivity, FileInvite's Connected Workflow Integrations allow you to initiate document requests, send messages, and manage workflows directly from Salesforce, HubSpot, and other CRM platforms. Document requests can be triggered automatically when deals reach specific pipeline stages, and your team can send and receive borrower messages from within the CRM, keeping conversation history centralized. These integrations are low-code solutions implemented by FileInvite's own teams, meaning fast delivery with minimal change management and no major IT project required.

  FileInvite also integrates with Zapier, enabling connections to hundreds of additional platforms not listed above. Specialized integrations include Illion BankStatements, CashDeck, and CreditSense for automated and secure retrieval of bank statement data, and Fortiro Protect for advanced document fraud detection and blacklisting.

  For deeper connectivity, FileInvite's enterprise-grade API enables custom integrations with your loan origination system, core banking platform, or internal systems, reducing cross-platforming and streamlining workflows across multiple applications. Our Enterprise tier includes dedicated integration support and custom development. If you don't see a specific integration you need, contact our team to discuss your options.