3 min read
FileInvite: Feb 23, 2023 7:45:00 AM
In industries subject to information security regulations, such as finance, healthcare and education, transferring sensitive documents and personally identifiable information (PII) between clients and organizations is often both a time-sensitive and a time-consuming process.
3 min read
FileInvite: Feb 9, 2023 8:30:00 AM
Having to enter the same information multiple times. Going through a lengthy approval process to create a new account. Getting email reminders for documents already submitted. Having limited to zero visibility about the status of your customer onboarding process.
3 min read
FileInvite: Feb 2, 2023 12:07:00 PM
On January 1, 2023, the California Privacy Rights Act (CPRA) of 2020 went into effect. Passed by a majority of voters as Ballot Proposition 24, the CPRA expands the personal data protections of California’s 2018 Consumer Privacy Act (CCPA) and creates a new state agency, the California Privacy Protection Agency, to investigate violations and assess penalties.
3 min read
FileInvite: Jan 19, 2023 9:13:00 AM
FileInvite recently conducted a survey of over 50 business leaders from various industries, including financial services, accounting, higher education, and law, and found that great customer onboarding experiences share four core common characteristics. According to respondents, great onboarding processes are:
3 min read
FileInvite: Jan 12, 2023 9:15:00 AM
Customer expectations for seamless digital experiences and convenient digital self-service options are on the rise across industries. Financial services are no exception. Nevertheless, at a time when 74% of new customers will abandon a product or service over inconvenience or unexpected complexity in the onboarding process, the average duration for new client onboarding in financial services remains at 100 days.
3 min read
FileInvite: Jan 5, 2023 7:30:00 AM
As accelerated digital transformation during the last two years brought the adoption of online services by banking customers to 85%, banks have struggled to keep pace with both existing and tightening financial crime prevention compliance standards, such as Know Your Customer (KYC) regulations. Financial crime compliance costs have risen sharply in the last three years to an average of $27.8 million annually for institutions with holdings greater than $10 billion, representing a 95% increase...
3 min read
FileInvite: Nov 15, 2022 12:45:00 PM
While the unprecedented circumstances caused by pandemic restrictions in 2020 and 2021 introduced businesses and customers alike to many new efficient digital technologies, the effect on customer experience hasn’t always been positive. The shift toward replacing direct human interaction with self-service experiences has left many customers with simultaneously heightened expectations and diminished patience.
4 min read
FileInvite: Nov 10, 2022 9:30:00 AM
Sending sensitive documents via email is familiar and convenient. However, convenience has many downsides, with the biggest being poor data security. If your staff still rely on emailing sensitive information and unencrypted documents, including those containing your customers’ PII and PIFI (Personally Identifiable Financial Information), then you are taking huge risks.
3 min read
FileInvite: Oct 27, 2022 8:30:00 AM
As 74% of organizations report that they have plans to maintain or implement a permanent hybrid work model with a significant portion of staff working either fully or mostly remote, companies should focus on digitizing and streamlining processes traditionally conducted through in-person meetings and the delivery of hard copy documents.
3 min read
FileInvite: Oct 4, 2022 10:30:00 AM
Averaging two to three months from application to funding, applying for Small Business Administration (SBA) loans stands out as a tedious and time-consuming process among other business loan types. Because an office of the U.S. government backs as much as 85% of SBA loans, additional applicant scrutiny is necessary to ensure the long-term success of the program.
3 min read
FileInvite: Sep 22, 2022 11:30:00 AM
In Q4 of 2019, just 6% of U.S. office jobs were 100% remote. That percentage spiked to 35% during COVID-19 restrictions, however a return to pre-pandemic levels now seems thoroughly untenable. In fact, studies project full-time white-collar office positions will account for 25% of the workforce in 2023.
3 min read
FileInvite: Aug 25, 2022 9:00:00 AM
In Q4 of 2019, full time remote workers accounted for just under 6% of the American workforce. In less than three years, the global industry-wide shift to remote work that originated during the Covid-19 pandemic has put permanent full time remote positions on track to constitute 28% of the total workforce — an increase of 466% — by 2025.
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