The global pandemic of 2020 has profoundly altered how home buyers shop for mortgages.
During the various lockdowns, the demand from home buyers for contactless transactions and financing soared. While online and digital-first lenders were already growing, the pandemic accelerated their growth and has permanently changed the mortgage experience that consumers now expect.
For mortgage banks and lenders, the implications are a game changer.
Studies show that mortgage customers value convenience over everything else. They care about this more than meeting face-to-face, and even more than interest rates.
81% of consumers are willing to pay more for a better experience
- Capgemini
The good news is that there are easy ways to digitize your lending business. It may be easier than you think to offer your customers a digital-first experience while leveraging your existing relationships and brand.
Download this report for a deep dive into how technology is helping the industry better respond to an array of difficult and dynamic market conditions. You’ll discover:
