Fundera  SBA Loans Twice as fast

Loan document turnaround times drop from 42 to 15 days 

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About Fundera

Headquarters: New York
Employees: 200

Fundera is a marketplace for small business financial solutions. They provide expert insights and tailored options — from SBA loans to credit cards to bank accounts.



 

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The Challenges

  • Long turnaround times
  • Massive spreadsheets and lists
  • No visibility across teams and workflow
  • Disconnected systems and double handling

The Tipping Point

Working out of spreadsheets, receiving attachments in emails and with 20 to 30 documents to juggle across every application, Fundera were looking for a total solution to their document collection workflow.  Their first priority was having a simple intuitive process for their clients to use. Their second, visibility across their loan pipeline. 

Implementing FileInvite

After an initial discovery meeting with the FileInvite Enterprise team a workflow analysis and proof of
concept detailed the productivity gains that could be accomplished.  A system to eradicate the spreadsheets used for tracking documents and a way to gain visibility over their loan pipeline. 

Client feedback was that they were impressed with the intuitive client portals. The seamless digital experience for their customers, enabling them to ditch the struggle of email attachments and complete forms online rather than printing, scanning and completing by hand.  

As FileInvite is a cloud based application it could be deployed quickly with minimal setup required.

Scaling the use of FileInvite, Fundera were able to rapidly onboard the entire sales and processing team. Using master templates, they ensured everyone has the latest contracts, updated conditions and any regulatory requirements covered.  

The Results

The integrated process resulted in a tight loop from cashflow pass to full packaging of documents for every application. The central dashboard gave transparency over the status of every application and where each client was at with providing their documents, giving insights for forecasting and targets.

With a new client portal created in seconds, clients now receive their own individual space to upload and complete their application. An explanation video and instructions tailored to their process, together with automated reminders helped delivers the completed documents to a central dashboard in record time. 

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Turnaround times for loan documentation dropped from 42 to 15 days and we were able to roll out the system to the entire team in no time. 
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Ryan Murdock
Sales Operations Manager, Fundera

Slash Turnaround Times

Find out how FileInvite can do the same for your business.

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