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How to Embrace Digital Transformation & Improve Your Employee Experience
Creating an environment of trust promotes employee loyalty. Learn how you can leverage technology to achieve this, and improve your employee experience.
Companies that value the experience and perspective of their employees thrive. Digital transformation and leveraging the right technologies can help companies gain insight into employee experience.
Here are four ways that you can leverage digital transformation to improve your employee experience:
1. Smooth and Streamlined Onboarding
If these requests are delivered in an unorganized patchwork of emails from different accounts, and paper documents have to be returned to different locations, it’s easy for new hires to feel overwhelmed.
Sending out requests through a single digital portal where employees can see what they’ve uploaded and what tasks are still pending significantly simplifies the experience for them.
Additionally, you should be able to configure your document collection platform to generate automated reminders near deadlines. This ensures that your HR department has everything they need to get new employees up and running smoothly, but also allows your new employees to feel confident that they are starting their new role on the right track - by getting all required onboarding documents turned in ahead of deadline.
2. Understand the Employee Perspective
Organizations often overlook the employee perspective, especially during the onboarding process. Nevertheless, businesses of all sizes can connect with their employees to develop a personal understanding of their perspectives throughout their time with the organization – they just have to make doing so a priority.
Well-designed team meetings, focus groups, and feedback tools such as engagement surveys and net promoter scores (NPSs) can help unlock insights into employee needs, challenges, and priorities.
Try to remember that feedback is most valuable when it is open and honest. Establishing a work culture of trust is critical to getting the most out of the feedback you elicit.
As you get to know your employees better, you can begin to customize initiatives and assignments to place employees in roles that fit their talents, giving them better chances to succeed.
And as far as leveraging digitally transformative solutions in this area are concerned, you can use onboarding software to schedule new hire meetings in a convenient and logical progression so that new employees receive all necessary training and education before undertaking their roles on their own.
3. Demonstrate Trust and Provide Flexibility
Temporary adaptations to the COVID-19 pandemic permanently changed how we conduct business in several significant ways. Perhaps the most notable of these is the shift to remote work, which has become a permanent redistribution of the workforce. This transition came with quite a few surprises – some good, some bad.
As businesses moved to the cloud to make workloads accessible remotely, they inadvertently triggered a 600% spike in global cybercrime, as new cloud networks brought millions of new access points online.
However, at the same time, employers began to track positive changes in employee experiences and even increased productivity. Recent studies show that employees working remotely:
- Save an average of $4,500 a year, eliminating commute, wardrobe, and dining out costs
- Are more productive when their at-home schedules permit intermittent breaks
- Tend to work an average of 48.5 minutes longer each day unprompted – totaling an additional 193 hours a year
Not only did the creation of the distributed workforce bring notable employee benefits. It also changed authority dynamics by demonstrating that employees generally don’t require as much in-person monitoring and micro-managing as most organizations had previously thought. In turn, less monitoring engenders employee trust and confidence. When employees feel trusted and believe that they are evaluated by the quality of what they deliver rather than continuous hours in a cubicle, the quality of their work tends to improve.
Full-time remote roles are not for everyone, logistically or personally. Some people will always prefer in-person team environments. Going forward, the key to success in this transition is flexibility, allowing employees the hybrid arrangement that suits them best.
Managing a fluid, distributed workforce requires giving your teams the collaboration tools to keep workflows efficient. Every organization is unique, but the tech market for collaboration platforms has so much to offer today that a suitable solution for your needs almost certainly exists, whether it’s Slack, Base Camp, Microsoft Teams, or one of the dozens of other options.
4. Recognize, Reward, and Celebrate
When employees see that their efforts are noticed and appreciated, it creates loyalty and commitment. Recent studies show that when employees feel recognized and appreciated:
- They are 5 times less likely to leave the organization
- They report 44% higher levels of overall life satisfaction
- They report 73% less burnout
- They are 5 times as likely to feel connected to the workplace culture
Organizations can capitalize on these insights by creating a work culture that prioritizes recognizing, rewarding, and celebrating employee achievements and high-quality work.
Recognition and rewards can take many forms. There is tangible value in facilitating public recognition among peers. Rewards may simply be financial in the form of bonuses, or they can be gamified where employees interact in collaboration or competition.
The Importance of a Positive Employee Experience Cannot Be Ignored
Creating an environment of trust and recognition goes a long way in promoting employee loyalty and dedication. Integral to this process is giving employees the right tools to succeed.
For the challenges of smooth onboarding processes and scheduling the right sequence of meetings and activities, FileInvite’s secure document collection and management platform is an invaluable tool, enabling employees to see all tasks and requests in a single interface and upload files securely from their device of choice.