Client & Customer Onboarding

Customer Onboarding Not as Smooth as It Should Be? FileInvite Can Help

FileInvite’s secure document collection software will enhance your customer onboarding process, creating smooth, efficient workflows in a matter of minutes.

Though few organizations invest in it, a smooth, structured customer onboarding process can increase year-over-year revenue by as much as 60%, and year-over-year customer satisfaction by 63%. To capitalize on the potential value in providing new clients and customers the right kind of onboarding experience, companies need to consider the process from the client’s perspective and decide precisely what goals they wish to accomplish.

In this guide, you’ll learn how to use FileInvite’s secure document collection software to enhance your customer onboarding process, creating smooth, efficient workflows in a user-friendly environment that caters to the customer's perspective.

How Can FileInvite’s Document Collection Software Improve Your Customer Onboarding Process?

FileInvite has versatile applications in use-cases across industries. Here are the ways you apply FileInvite to your new customer and client onboarding processes.

1. Electronic Signatures 

Although legally binding since the passing of the Electronic Signatures in Global and National Commerce Act in 2000, electronic signatures only recently came into common use in most industries. Electronic signature adoption spread widely in the transition to remote work during temporary COVID-19 restrictions. Nevertheless, businesses found that electronic signatures made many processes more efficient and by the end of 2021, 95% of businesses were either using electronic signatures or had plans to adopt the service soon.

To hold up in court, electronic signatures must have a seal or digital certificate, a transparent audit trail, and proof that signatory parties used identity verification methods prior to signing. FileInvite contains electronic signature features that allow users to exchange signed documents and contracts nearly instantly. 

This feature allows customers to sign any documents easily within FileInvite, rather than having to print, sign, scan and then send it back.

2. Identity Verification Templates

Financial institutions must meet certain anti-fraud and money laundering regulatory requirements to initiate new service relationships with clients. These are the Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements. 

CDD and KYC processes verify a client’s identity and assess the risks they may pose for certain financial crimes. Although the formal purpose of these requirements is crime prevention, financial institutions benefit as well by mitigating the risks of lending to unqualified loan applicants or handling funds that may be seized in criminal investigations.

U.S. laws have not yet specified exactly what steps financial institutions must take to satisfy CDD and KYC requirements. Rather, institutions must develop guidelines that would indicate reasonable steps were taken in the event a client came under legal scrutiny. 

FileInvite allows institutions to create custom CDD and KYC templates that can be sent out to clients directly via Invites.

This simplified process eases customer onboarding - for both the new clients and your own staff -  by enabling clients to see all requested documentation in one place and upload the whole portfolio to a single destination.

3. FileInvite’s Secure Client Document Portal

Traditionally, new clients submit necessary onboarding documentation through physically delivered hard copies or over a series of email attachments.  While hard copy delivery is relatively secure, it’s slow and unfeasible in many cases. While email is digital and does deliver instantly, it’s inefficient and introduces security risks most users are unaware of, especially when it comes to sending sensitive information.

Onboarding clients for processes such as loan applications or university admissions require dozens of documents that may take clients varying amounts of time to obtain and complete. If they choose to send them by email attachment, the processor on the other end will have to track down each attachment manually, download it, and save it to the correct directory. In lengthy processes, it’s only a matter of time before something gets overlooked or misplaced, protracting the turnaround time and frustrating both employees and clients alike.

With the FileInvite Portal™, new clients can see everything they need to submit in a single interface. As they begin to upload requested documentation, both clients and processors can see everything they’ve submitted within FileInvite’s secure document portal.

In this scenario, neither party encounters confusion over what’s been submitted or what’s still pending.

4. Standardized File Naming Conventions

When organizations and new customers exchange documentation over email, each user must download and rename every individual file, before then uploading the now renamed file to its final destination. FileInvite can apply automated naming conventions and directory routing to files exchanged over client document portals.

This way, time is saved and no files are lost to oversight or data entry errors.

5. Integrates With Existing Applications

The typical office professional uses 36 different cloud-based services daily. Most new clients – in any industry context – have their files scattered across an unintegrated landscape of cloud databases.

This can significantly complicate document collection during onboarding. However, FileInvite offers native integrations with the most popular cloud-based services such as DropBox, Google Drive, and Zapier, as well as a bank-grade API that allows you to bring FileInvite seamlessly into your existing workflow.

Let FileInvite Enhance Your Customer Onboarding Process

You can start renovating your customer onboarding process today with FileInvite. Easily deployed, FileInvite can be up and running in a matter of minutes.

To learn more and request a demo, visit FileInvite today.

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